Commercial Bank Of Dubai, CBD Main Branch, Ittihad Street Deira, phone +971 600 575556 (2023)

Commercial Bank Of Dubai

Dont ever open an Account with CBD. Worst bank i have ever seen. I went to my Home county for my fathers funeral and i couldnt maintain my account for last four months but they charged -200AED every month because i didnt transaction. I had to pay more than 800AED to close the account

We cant even contact with the bank when urgent at the end only providing apologies.for what?

When open digital current account, maintenance charge free.now charge for minimum balance criteria.

Poor service, I ve deposited 50 dhiram to my account on 1st April, through SCDM8172 Machine. Amount has been accepted by machine but did not dispatch the deposit receipt due to technical glitch. Till today the amount is not credited on my accoumt. However, I tried contact the given CC number but no fruitful. And second time I filed complaint through CBD mobile application, not useful at all. Third time, I wrote an email to customer care, my mail is not yet acknowledge by customer service. Till today, I follow up in email, but no response.

ماحد يرد من 3 ايام ولا احد يرد اعطوني معلومات خطاء
وماحد يرد علي الايميل ولا لي التلفون
للاسف الشديد

Absolutely awful. They don’t even know how to direct customers to correct benefits for their own products. We needed to make use of a travel insurance benefit on our credit card. We made three phone calls to the call-center, to the branch and to a relationship manager. All directed us to phone numbers and email addresses that didn’t work. It took me 3 to 4 days of my own investigation to finally get connected to the right contact and figure out how to file a claim. Utterly useless! A bank not knowing something this simple, and misdirecting customers with wrong information is extremely poor business management and terrible customer service. I have worked with multiple major banks, and they have always given very simple answers to the correct sources for problem-solving. CBD just sent me on a wild goose chase that wasted so much of my time during an already stressful time. Avoid at all costs and give your business to HSBC Or ADCB!

The customer service is terrible. I made a payment thats not reflecing in my beneficiary account. Have been following up last 12 days. Customer service has standard reply, we have updated and manager will call. No action has been taken so far

Service is quite for business user and they give more flexibility to poeple i didnt wait more then 15 mints. My turn came very quick

Worst experience with deposit Cash ever Ajman Br only one CDM working, Sharjah Br CDM wasn’t work yesterday and today Q out side the branch Customr waiting in the street and even main Br one CDM not working with very long Q for other two CDM. Very sad of Dubai C bank

Hi what about manager check? Are they able to do that? We are supposed to sell our apartment in dubai and we don’t live in DxB anymore. The buyer wants to pay by manager cheque. Thanks for your help

Do not get a home loan with this bank! Poor after sales service and after 6 months we still do not have our starter pack with loan details and nobody can help! After getting the loan even the mortgage advisor started to ignore us. I messaged CBD on the site to get assistance and after 10 days I got a reply that they will contact me which they never did. Really do not know how these banks are run. For home loans do not use this bank.

Since three weeks nobody replied to my emails.
Both contact numbers are constanly busy.
If you dial international number +971 4 211 2848 (international) you need to already have account number so no support if you would like to get one.

My hard earned salary was hacked last month and the hacker was from France. The transaction also was in France and I'm here in dubai. They said i authorised the incident. They think you're stupid to authorised someone to steal money from you. So it means only that my salary and hard earned money is not safe with them.

Very delayed transfers, it usually takes 10 days or more for money to reach the beneficiary.customer care agents are not helpful either, no one responds to your emails. My issue is still not resolved despite telling the staff that it is a medical emergency. CBD service used to be good but not anymore

I'm open a online account 1 month complete but not get my debit card i visit 2 time the branch there told me your card well give you before 4 days 2 time told me now is already completed 33 days services very very bad not respond
wishal sir he will tell everything
My contact no +97156 8321354
Please contact me now

My experience is good with the services they provided. But their chat agents especially Clint behaviour is terrible. He/she will not listen you if you have query or requires any help. They will simply disconnected chat and it was happened to me twice yesterday. He/ she won’t bother whether our concern is cleared or not. Trust me guys don’t make a chance to chat with them. However in terms of banking facility as mentioned in the begining ‘Good’.

Horrible customer service over the phone, nothing can be done without physically going to the bank by urself then the bank is always busy and crowded also, bad bank

Absolutely unprofessional bank. They block your card without confirming and then no way to unblock it through customer service. TO STAY AWAY FROM THIS BANK

The worst bank ever
Customer service inside the bank are useless using the mobile ignoring the clients
It supposed to be a charity for the employees don't name it a branch please

WORST BANK EVER: worst services, worst customer service, worst timings, inconvenient on all levels
I don't how they have good reviews for sure it's the bank staff
Useless

Worst call center service service ever, reaching a HUMAN BEING to talk to is the hardest thing ever. Everytime you call you gotta dial the 16 digits of your card while all you want is to ask a simple question that an employee can answer with one word, you end up spending 10 minutes pressing buttons.

The task is to get cash very quickly, But it takes a lot of time for customer service. You can also use the giant machine to deposit cash easily. Overall I am pleased and thank you for their cooperation.

Worst customer service. They market their rewards points system but they are unable to deliver products on time and when you call customer care, they are not supported with systems showing them the tracking details of the order. They also don't have contact numbers of their merchant. They simply refused to assist any further on the subject.

Writing a check is the most annoying product available to this bank and uae banks in general. No two pen strokes are the same. If you give you landlord 4 checks or more for the year, is it an AI service that scans and verifies check signatures? Overcomplicated process. This bank has the worst customer service process and is not customer friendly at all.

من اسوأ البنوك فالدوله لا انصح به لا للمواطنين ولا الوافدين
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