How to TRACK USPS Priority INTERNATIONAL Packages w/ CUSTOMS (2023)


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Okay, so this video isn't really about Pokemon items, but may be a help for other sellers.

If they've had the same problems, I've had here recently, I've been getting a lot of items that have been sent overseas to places, and they have custom numbers on them.

But it costs a lot more to send with Express than it does with first-class or priority, almost an unreasonable amount more.

And sometimes as you'll see, you'll get a screen that looks kinda like this, where it's saying was process through a soup facility, you know, almost immediately after you send it out in Miami, well, I think there's another place that it should set up north, even when it goes overseas.

And then you don't really see anything after that.

Next thing, you know, you've got a buyer it's coming back to you.

And he says, well, I didn't get this item I, see that it's in transit, but I haven't received yet and it's been a really long time.

So you call into the post office, or you go up to the post office ask if there's any way to track it, they really can't, but really they're just being lazy.

There is a way that has worked for me.

Recently, I had summoned by two Japanese booster boxes from me cost about 700 bucks I sent it out.

And after about a month, they said, they did receive, and they wanted to know where it was.

So I was pretty upset that this wasn't arriving.

So what I'm going to actually call it up USPS and I told them that you know what what happened and I actually said, there was a way to track this stuff.

You have to submit an inquiry when you submit an inquiry, it actually starts an investigation to figure out who actually checked in.

You know, these customs along the way because it doesn't update online as you can see, even though you know, it's overseas.

It doesn't update online because of security reasons until sometimes it's delivered you'll, see it every now and then showing delivery right up here above this, but it will not always do that if there's no requirement on that at all.

So when I did this, let me see if I can zoom in the guy said, he hadn't received.

He was really polite.

You know, if you can read this, it says, I submitted, an inquiry today and I told and I was taught.

It should be contacted back in the 17 days.

All you had all I had to do was call this number 1-800.

Two, seven, five, eight, seven, seven, seven, I kept saying customer service over and over again, until I was redirected to a person.

Then I was told to submit an inquiry now I asked for a call confirmation I might ask for a case, I, didn't know that stuff came up all I did was give me the actual customs label that I had given them in the first place.

So to call back after 18 days, if I had not received any messages while I happened.

So what I did was I actually did call them back after 18 days.

And what ended up happening was they moved it into an investigation or a stage 3 investigation, and they said that they will now be contacting France to see if they can get anything back from him.

They gave me a case, ID number.

And they said that I could use this, you know for proof or whatever I need to for PayPal or eBay or for the box.

So they can check in on it.

They could up that during this time before now they anyone could check in on the the inquiry with the customs label that you originally had, but they wouldn't be getting any information.

This case number was actually a way to confirm that I was doing something and that it was being investigated.

Lo and behold, I was not expecting anything honestly I will sent a letter from the United States, Postal office, Postal Service.

And inside to my much surprise, like I kid you not I was not expecting anything I was expecting there, absolutely nothing.

It says, basically, the Postal Service offense has advises that the article was delivered on or about June 10th 2013.

So here I have a case ID and proof in a letter form directly from the United States vessel, personal service that it was delivered.

So this guy was trying to scam me out of money, because he saw that a lining wasn't delivered.

If you want those steps again as I continue to speak here, I'm going to put them up right here, hopefully this can be seen.

Okay? Because this is pretty much the steps that I've followed and it worked if something does get lost.

Then of course, it's lost.

But this will actually give you a shot at trying to find where that package went I actually told another buyer of mine who who lives in I think it was Chile that I was going to actually start up an education.

And in the end, there was going to be legal consequences.

If the item was delivered I put it said, subtly, like like I said, you know, make sure that your family members didn't accidentally, pick it up.

Because once I start the investigation, if they do find out, it was picked up, then there could be legal consequences because that's mail fraud because the way the Postal Service put it with me was that if it was lost, they would actually cover the the full replacement value of it.

So you don't even have to have it insured, technically because if it's in their hands and they snake, they open up a case showing that they was lost in their possession don't pay for it.

And what I did when I said that I was going to submit a case to that other buyer, he actually turned around within one hour and said, oh, no, no, no after a month.

And finally around.

Thank you very much.

No need to open up a case.

So I'm giving the feeling that there's a lot of people overseas taking advantage of u.s.

buyers with this custom levels number because they know that if they get the package, sometimes it doesn't update online.

So they'll, go online, check it out and see that has enough data and they're going to try and get their money back.

Well, here's the way that we can fight this back I, don't know, if this will work every time, but it's it's worth a shot.

It's, pretty easy.

You call you the United States, Post Office asked for customer service.

Tell me you want to start an inquiry if you haven't heard back from within 18 days, you can call them up and I should move it into stage three or an investigation.

And when this happens, hopefully they'll get around to sending your letter back saying that they actually found your package, maybe they didn't, but some cases like mine, they will they didn't take them.

But a week to send me a message after after, they moved into an investigation, hopefully I've, given you enough time to notarize down, can they deposit if you have any questions for me about other steps with it, you know, in this whole process, please feel free to contact me because I won't scumbags like this offline because it's people like that that run prices up.

If you see anything in here, that might be I might have said wrong, please, let me know because I would hate to steer somebody wrong.

And then, if you've actually gotten past, you know, this first step where something else happened prep for your comment or add on.

Thank you.



For instance, you can visit the USPS website and use the Track & Confirm tool. Then, enter the USPS tracking number to receive delivery status information for Global Express Guaranteed or Priority Mail Express service.

How do I track USPS Priority International packages? ›

For instance, you can visit the USPS website and use the Track & Confirm tool. Then, enter the USPS tracking number to receive delivery status information for Global Express Guaranteed or Priority Mail Express service.

How do I contact USPS about international packages? ›

If there is reason to believe a registered, recorded delivery, insured, or ordinary parcel post item originating in the United States was returned in error, or the parcel was returned with no annotation showing reason for return, call the International Inquiry Center at 800-222-1811 to initiate an inquiry.

Does USPS International go through customs? ›

Mail entering the U.S. from abroad arrives at a U.S. Postal Service (USPS) sorting facility (International Mail Facility). Upon initial screening at arrival, USPS sends packages to U.S. Customs and Border Protection (CBP) for examination. CBP then refers FDA-regulated products to the FDA's investigators for review.

Does USPS Priority Mail Express International have tracking? ›

Can you track USPS Priority Mail Express International? USPS tracking is included when you choose Priority Mail Express International. It will allow you to watch your packages in real time. With the USPS tracking number provided, you will be able to check the status of your package online.

How do I check on a USPS package from customs? ›

Use the Customs Forms Tracking Tool.

The US Postal Service has a Customs Forms Tracking Tool which you can use to easily track your parcel. This tool provides details on your package including its status, delivery information, and customs holds.

Why can't I track my international USPS package? ›

the shipment is not eligible for tracking (the tracking number starts with an L); the parcel hasn't been scanned into the system yet; the parcel has already left the United States, but hasn't yet arrived in the destination country; the parcel has been lost.

Why is my international USPS package still in transit? ›

For international shipments, it could be stuck with USPS or at customs. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package.

Is my USPS international package lost? ›

Call 1-800-222-1811. Customers will need a 10-digit GXG tracking number which starts with either "82" or "83" and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing.

How long does it take for USPS to process international packages? ›

If the package is small, the ISC can process it in just a few days. However, larger packages and parcels are often held for three or four days at the processing facility. The average wait time for a package at the ISC facility is usually about 7 to 10 days.

How long will my package be held in customs? ›

When your package arrives at customs, its tracking status changes to “Arrived at Customs”, “Customs Clearance”, or something of the sort (depending on the carrier). Normally, in three business days its status would change to “Released by Customs”, meaning that the package is on its want to you.

What happens after a package is released from customs? ›

Your shipment clears customs once all duties are paid. Once customs clearance is complete, your chosen courier service transports the shipment from customs to the end-destination. Shipments rarely get stuck at customs.

What happens to international packages in customs? ›

Customs checks all inbound international packages and mail. During this process, a customs officer in the country you're shipping to will review the package to make sure it meets the country's laws, regulations and policies. They will also determine what duties and taxes might be due.

Is USPS Priority Express International reliable? ›

Priority Mail Express International® service is a reliable, high-speed mail service for correspondence, printed matter, and packages. It is available to more than 180 countries and offers the following: Average delivery of 3 to 5 business days. (Average number of days may vary based upon origin and destination.)

Is USPS Priority mail International reliable? ›

Priority Mail International® service is a reliable, cost-effective way to send documents and merchandise to more than 180 countries. Priority Mail International offers outstanding value and is priced lower than our competition's published rates for international shipping. Average business day delivery of 6 to 10 days.

Is USPS Priority mail International guaranteed? ›

PMEI-DC items are guaranteed to arrive on a specific date with a money back service guarantee on the postage paid if delivery or a delivery attempt did not occur by the Guaranteed Delivery Date. To request a refund, go to to submit an international inquiry.

How do you find out if my package is stuck in customs? ›

How do you find out if your package is stuck at customs? Contacting the shipper will help you to identify if there is anything you can do to speed up your shipment's time in customs. Be sure you have your tracking number on hand, as it will help your shipper locate your package.

Will I be notified if my package is held by customs? ›

If CBP has detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation, or if the package requires a formal entry) the CBP International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can ...

Does USPS inspect international packages? ›

All international mail is subject to inspection by customs officials of the destination country. If you have questions about whether your item fits a specific mail class, you can contact the Mailing Requirements office of your local Post Office™.

Are all USPS international packages tracked? ›

All International USPS Services Come With Package Tracking

Priority Mail International and Priority Mail Express International both include door-to-door tracking to any destination in the world. First Class Package International, however, is a bit more limited.

Why is my international package stuck? ›

Why do some packages get stuck in customs? Missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items are the main reasons why packages get stuck in customs.

How does USPS deliver international packages? ›

The U.S. Postal Service® (USPS) handles package delivery up to customs at the destination country, at which point, the host postal service of the destination country handles package delivery to the recipient. FedEx and UPS Rates include 20% volume discount off Standard List Rates.

Is my package stuck in transit is my package stuck in customs? ›

While the status “in transit” means your parcel is moving, sometimes your package may no longer be progressing towards its destination, and it is either kept in one of the courier company's depots for further checks or stuck in customs.

How long does a package stay in transit international? ›

The faster you can get your product from A to B, the less money you will spend on shipping. The transit time for most packages ranges from 3 days up to 14 days or more, depending on what type of delivery service you choose and where it's going.

How do I get a refund from USPS for a lost international package? ›

Request a Refund

Call the Customer Care Center at 1-800-222-1811 for details on filing a refund request.

How long does USPS take to clear customs? ›

Customs issues and regulations are outside the control of the United States Postal Service®. If your mailpiece is being held in Customs, U.S. Customs and Border Protection (CBP) has 45 business days (excluding weekends and holidays) to process an item.

How long do international packages take to clear customs? ›

Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.

Why is my package held in customs? ›

Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.

How do I contact customs for a package? ›

U.S. Customs and Border Protection
  1. Phone number. 1-202-325-8000.
  2. Toll-free number. 1-877-CBP-5511 (1-877-227-5511)
  3. TTY. 1-866-880-6582.

Why has my package been in customs for a month? ›

Often, shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. There is little that can be done to stop or speed up these random checks and attempts to such may just be a waste of time.

Do international packages always go through customs? ›

If you are shipping internationally, your packages will always pass through customs. As a shipper, you want to ensure you declare what is being shipped so your package makes it to the recipient without any issues.

How long does Priority Mail Express International Customs take? ›

3–5 Business Days1 & Flat Rate Pricing

Priority Mail Express International® service is fast, reliable, and affordable.

Who delivers Priority Mail Express International? ›

Priority Mail Express International is the fastest way to ship packages internationally with USPS. Delivery is made by the foreign country's postal service within 3-5 business days, depending on the destination.

Who delivers USPS Priority mail? ›

Once your Priority Mail is processed, it will be delivered just like all other mail is. It can be either put into your P.O. Box or delivered by the mail carrier. Priority Mail often travels on the same transportation network as USPS Priority Mail Express service items.

Does Priority mail International require signature? ›

Does USPS Priority Mail Express International require a signature on delivery? USPS Priority Mail Express International offers an optional signature on delivery service. Whether a signature on delivery will be required or not will be decided by the sender at time of shipment creation.

What is the difference between Standard International and USPS Priority mail International? ›

Priority Mail International is faster than First Class Package International Service, with shipments generally arriving at their destinations within 6–10 days, and it can accommodate heavier parcels than First Class Package International Service as well.

What is the most secure international mail? ›

If you are into International shipping, then DHL is perfect. They offer real-time monitoring with excellent tracking information to ensure your deliveries are prompt and safe. The fastest delivery speed makes DHL a perfect choice for International Shipping worldwide.

What is the difference between USPS Priority and First Class International? ›

USPS Priority Mail International® (PMI) typically cuts shipping time down significantly. Because of this, it is a little bit more expensive than First Class Mail. With its more robust tracking and heavier weight limits of up to 70 lbs, PMI provides more of the features that international customers would expect.

Is USPS International shipping insured? ›

Get extra peace of mind when you ship internationally with USPS® products: Many of our mail services include USPS international insurance. You can add extra insurance to some shipments. You can also purchase proof of mailing and confirmation receipts.

How long does USPS Priority mail International take? ›

6–10 Business Days1 & Flat Rate Pricing

Priority Mail International® service is a reliable and economical way to ship to more than 180 countries, including Canada, Mexico, and Australia.

How long does USPS Priority International take? ›

Priority Mail International offers outstanding value and is priced lower than our competition's published rates for international shipping. Average business day delivery of 6 to 10 days. (Average number of days may vary based upon origin and destination.)

Why is my USPS international package taking so long? ›

International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual. Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.

Is international priority mail guaranteed? ›

Priority Mail Express International® items are not insured against delay in delivery. There is no indemnity payment in the event of a delay. However, with Priority Mail Express International® with Money-Back Guarantee Service, postage refunds for delay are considered.

Is international priority overnight? ›

Delivery typically in 1 to 3 business days, next business day to the U.S., Canada, Mexico and the Caribbean from most countries. Reach major cities in Europe by 10:30 am typically in two business days.

Does Priority Mail Express International require a signature? ›

A signature is required if additional insurance is purchased or for Priority Mail Express Collect on Delivery (COD).

What is the fastest USPS shipping international? ›

1–3 Business Days

Global Express Guaranteed® (GXG®) service is the fastest USPS® international shipping option: Ships up to 70 lbs (some countries have lower weight limits) to about 180 countries (with next-day delivery to many places in Canada).

Where do customs forms go on a package? ›

The customs forms should be placed in the Customs Form sleeve in the following order: Customs Declaration. Customs Declaration. Dispatch Copy.

Can I track an international package without tracking number? ›

If you don't have a tracking number, you can still track your package by using a reference number associated with your shipment, or a purchase order number.

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