Tell Me About A Time You Dealt With A Difficult Customer! (Behavioural Interview Question & Answer!) passmyinterview.com/tell-me-about-a-time-behavioral-interview/
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In this video, Richard McMunn will teach you how to answer the behavioral interview question, tell me about a time you dealt with a difficult customer?
The best way to answer behavioral interview questions is to use the STAR TECHNIQUE.
The STAR technique stands for, situation, task, action, and result.
- Start off your answer and tell the interviewer the SITUATION you were faced with.
- Second, tell the interviewer the TASK that needed doing.
- Next, give specific details about the ACTION you took to achieve the task.
- Finally, finish off your answer and tell the interviewer the RESULTS following your actions.
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DOWNLOAD 27 SUPER ANSWERS TO THE TOUGH BEHAVIOURAL INTERVIEW QUESTIONS:
Tell me about a time when you dealt with a difficult customer, whenever I dealt with a difficult customer, oh good question to be honest with you.
I've never dealt with customers before.
But I think I could do a really good job.
Please do not use that answer when responding to the really difficult behavioural interview question, tell me about a time when you dealt with a difficult customer and don't use.
This answer either to be honest with you.
I've never had to deal with a difficult customer.
However, if I ever encountered one, I would not take any bad attitude from them.
If they show me respect, then they'll get respect back.
Tell me about a time that you dealt with a difficult customer has to be one of the hardest behavioral interview questions to answer correctly.
In fact, if you give a poor response, you will probably fail your job interview.
So if you have an interview coming up soon for any role or company make sure you stay tuned, because I promise to help you be the standout candidate and just very quickly if you are new to the channel, please make sure you hit that subscribe button, it's, really important, because then I can help you not just pass any job interview you ever attend.
I can also help you to negotiate a salary and progress throughout your career.
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The video that tells me you find these tutorials useful let's, get straight into the presentation.
So to help you pass your interview.
This is what I will cover during this tutorial.
I will explain why the interviewer is asking you.
The question tell me about a time when you dealt with a difficult customer, if you understand why the question is being asked, you can then give the perfect top scoring answer number two.
I will then tell you the number one best method for structuring your answer to this.
And any other behavioral interview question that will get you the highest scores possible.
And then finally number three, I will give you a brilliant example, top scoring answer in a live interview to the question, tell me about a time when you dealt with a difficult customer that will help you to be the standout candidate.
So to begin with, why is the? Interviewer asking you? The question tell me about a time when you dealt with a difficult customer? Well, they are asking you this interview question for two reasons reason number one, if you haven't previously dealt with a difficult customer, then the interviewer, can't be sure you have the skills and the qualities to match the job description, therefore, it is essential to give a specific situation.
You have previously been in where you successfully dealt with a difficult customer.
And reason number two, they want to assess how confident you are when dealing with difficult customers whilst it is important to go above and beyond to provide exceptional service for customers at all times.
It is also important to be resilient and confident in your abilities.
So let me now tell you the number one best method for structuring, your answer to the difficult.
Behavioral interview question, tell me about a time when you dealt with a difficult customer.
Now, the best method to use is called the star technique star stands for situation, task action and results.
So you start off your answer and you tell the interviewer, the situation you were faced with you then move on and tell the.
Interviewer, the task of the needed doing you.
Next give specific details, in-depth details about the action.
You took to achieve the task.
And then finally you finish off your answer and tell the.
Interviewer, the results following your actions.
So let me now give you a brilliant example, answer in a live job interview to that.
Behavioral interview question, tell me about a time when you dealt with a difficult customer, and I will then tell you where you can download.
The answer tell me about a time when you dealt with a difficult customer in a previous role, a customer contacted me to request a refund, because they were not happy with their purchase.
Now, unfortunately, they did not have a receipt, and because they had paid cash for their purchase.
There was no trace of their order.
So I was therefore unable to refund their order because this went against company policy.
Now, when I told the customer this, they became angry, and they threatened to leave the company a negative review online.
So it was my task to remain calm be positive and find a solution for the customer that they were happy with.
I maintained my position about not being able to give them a refund.
But I suggested to the customer that they could either have a replacement product or a credit note against a future purchase.
I then asked the customer several questions about the type of product.
They really wanted before suggesting alternative products we had available that would be more suited to their needs.
Now eventually the customer calmed down, and they agreed to exchange their purchase for a product that they really wanted the customer actually then went online, and they left a glowing five-star review, citing, my professionalism.
And my attentiveness whilst dealing with their situation.
So that's, a fantastic answer to that challenging interview question, tell me about a time when you dealt with a difficult customer that utilizes the star technique, you can see how effective the star technique is for answering any type of behavioral interview question.
So the next thing to do, if you want to accelerate your learning even further and make sure you pass your interview is click that link right now in the top right hand corner of the video head through to my website pastmyinterview.com.
And you can instantly download my full set of tell me about a time behavioral interview questions and top scoring example, answers it's, a fantastic resource.
And you can literally have it in your inbox within two minutes from now and it's going to help you be the standout candidate at your forthcoming interview make sure you check that out.
Finally, just before I go, please make sure you hit that subscribe button.
I genuinely want to help you pass your interview and progress throughout your career.
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Thank you so much for watching.
And I wish you all the best for passing your interview have a great day.
I would deal with a difficult customer by being calm, lowering my voice, asking them questions, and then listening. I would apologize if the company was at fault, I would try to build a good rapport with them, be positive, and create a solution they were happy with.What is an example of a difficult situation with a customer? ›
“SITUATION: A customer contacted me to ask for a refund because they were not happy with their purchase. Unfortunately, they did not have a receipt, and because they had paid cash for the product, I was unable to refund their order as this was against company policy.Can you describe how you handled a difficult situation at work? ›
Detail your job and responsibility to overcome the challenge. Detail the steps you took to rectify the issue. Talk about the "action" you took to overcome the situation. Explain your thought process for choosing the actions you did, being as specific as possible.Can you describe a time where you dealt with an angry or upset customer in the past? ›
I came and apologized and offered them a free coffee–to whatever they wanted to order. Immediately I admitted it was my mistake, saying that I simply did not register them entering the place. This seemed to help a great deal and they calmed down quickly.What is an example of dealing with a difficult situation interview question? ›
Some examples of situations you can discuss include: A time when you dealt with a lot of customer complaints and how you rectified the issue. A time when you had to work long hours to meet a deadline. A time when you had to deal with a difficult colleague when working on a project.How to handle angry customer interview question and answer? ›
- Think carefully about the question. ...
- Demonstrate your listening skills to the interviewer. ...
- Display a calm and composed countenance. ...
- Reiterate and confirm that you understand the question. ...
- Draw from your past experience.
- Empathy. At this stage, it can be useful to demonstrate empathy towards the patient. ...
- Apologise if an error has occurred. ...
- Thank the patient. ...
- Encourage questions/solutions. ...
- Closing the interview. ...
- Suggesting a quick fix. ...
- Getting angry yourself. ...
- Being defensive.
- Think about how you usually handle stress. ...
- Use a story or specific examples. ...
- Focus on how you overcame the challenge. ...
- Talk about the results of your approach. ...
- Be prepared for additional questions.
- Ask for clarification.
- Explain what's going to happen next.
- Be honest.
- Reframe the “no” using positive language.
- Make the customer feel heard.
- Offer alternatives.
- Explain the reasoning behind the current design.
- Stay Calm, Don't React. The first thing to do is to remain calm and not respond in kind. ...
- Don't Take It Personally. Why are some customers so rude? ...
- Listen and, If Appropriate, Apologize. ...
- Stand Firm. ...
- Solve the Problem.
Listening, staying calm, repeating information, avoiding the hold button, and making your caller happy are all essential when you have an angry caller on the line. Employing these techniques will not only allow you to help the customer but will also improve customer satisfaction and reduce handle times.Can you tell me about a time when you overcame a challenge? ›
Tips for Answering the Question
Be specific about the challenge you faced and the impact it had on your work. Describe your thought process and the actions you took to overcome the challenge. Highlight the outcome and the positive impact it had on the company or team. Emphasize what you learned from the experience.
Don't immediately resort to a panic response. Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don't even offer. If that's the case, you can simply inform them that they can seek the answer from the appropriate authority.How do you handle a patient who is angry stubborn or fearful? ›
- Remain calm, listen to what they are saying, ask open-ended questions.
- Reassure them and acknowledge their grievances.
- Provide them with an opportunity to explain what has angered them. ...
- Maintain eye contact, but not prolonged.
A behavioral interview question about difficult customers might sound like one of the following: Tell me about a time you had to deal with an angry customer. Describe a time you had to deal with a difficult customer and how you handled the situation. How do you handle difficult customers?How would you handle an angry customer interview question answer with answer? ›
I would operate from a place of empathy and try to understand the difficulty faced by the customer. First of all, I would apologise for any inconvenience caused to them. Then, I would ask pertinent questions to establish the cause of the problem. Analysing the problem well can help you solve it more effectively.How do you handle difficult or challenging client behavior? ›
- Stay calm, no matter how upset the client gets. ...
- Listen and empathize with your client and their concerns. ...
- Deliver a prompt reply. ...
- Figure out what happened. ...
- Offer a solution. ...
- Cut your losses. ...
- Create a conflict resolution plan. ...
- Review and learn.
Offer to find the answer
When you don't have the answer to part, or all, of a client/potential client question, the best way to handle it is to offer to look up or find out this information. Tell the client you don't know, but you will find out. Try to give them a timeline for when you will have an answer.
- Understand why they are a “No” This is where the structured “7 Steps to Yes!” sales conversation comes in. ...
- Identify what sort of a “No” it is. ...
- Acknowledge their reason. ...
- Challenge them (if appropriate) ...
- Let them go Gracefully. ...
- Follow up for Referrals. ...
- Review and Reflect.